If you have a complaint or concern about the service you have received from the dentist or any of the staff working in this practice, please let us know. \u00a0We operate a practice complaints procedure for dealing with complaints. \u00a0Our complaints system adheres to national criteria.<\/p>\n
We hope that most problems can be resolved easily and quickly, often at the time they arise and with the person concerned. \u00a0If your problem cannot be resolved in this way and you wish to make a complaint, we would like you to let us know as soon as possible <\/strong>– ideally, within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.<\/p>\n If it is not possible to do that, please let us have details of your complaint; Complaints should be addressed to \u2026\u2026\u2026\u2026\u2026\u2026\u2026.. \u00a0Alternatively, you may ask for an appointment with \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026 in order to discuss your concerns. who will explain the complaints procedure to you and will ensure that your concerns are dealt with promptly. \u00a0It will be a great help if you are as specific as possible with your complaint.<\/p>\n We shall acknowledge your complaint within three working days and aim to have looked into your complaint within ten working days of the date when you raised it with us. \u00a0We shall then be in a position to offer you an explanation, or a meeting with those involved. \u00a0In investigating your complaint, we shall aim to:<\/p>\n Find out what happened and what went wrong. Please note that we keep strictly to the rules of confidentiality. \u00a0If you are complaining on behalf of someone else, we have to know that you know that you have permission to do so. \u00a0A note signed by the person concerned will be needed, unless they are incapable (because of physical or mental illness) of providing this.<\/p>\n We hope that, if you have a problem, you will use our practice complaints procedure. \u00a0We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. \u00a0But this does not affect your right to approach the local health authority, if you feel you cannot raise your complaint with us or <\/strong>you are dissatisfied with the result of our investigation. \u00a0You should contact the health authority complaints manager at………………………………………………………………………………. ( NHS patients) for further advice.<\/p>\n If you are still dissatisfied you may also wish to contact.<\/p>\n The Parliamentary and Health Service Ombudsman www.ombudsman.org.uk<\/a><\/p>\n Tel. 03450154033<\/a><\/p>\n For unresolved complaints about private care<\/strong>, you may wish to contact:<\/p>\n The Dental Complaints Service www.dentalcomplaints.org.uk<\/a><\/p>\n Tel. 08456 120540<\/a><\/p>\n Both NHS and PRIVATE patients,<\/strong> may wish to contact:<\/p>\n The General Dental Council, Tel. 0845 222 4141<\/a><\/p>\n The Care Quality Commission, Finsbury tower 103-105 Bunhill Row, London EC1Y 8TG Website: www.cqc.org.uk<\/a><\/p>\n
\nwithin 6 months of the incident that caused the problem; or
\nwithin 6 months of discovering that you have a problem, provided this is within 12 months of the incident.<\/p>\nWhat shall we do<\/h2>\n
\nMake it possible for you to discuss the problem with those concerned, if you would like this.
\nMake sure you receive an apology, where this is appropriate.
\nIdentify what we can do to make sure the problem doesn\u2019t happen again.<\/p>\nComplaining on behalf of someone else<\/h2>\n
Complaining to the health authority<\/h2>\n
\nMillbank Tower
\nMillbank
\nLondon
\nSW1P 4 QP<\/p>\n
\nThe Landsdowne Building
\n2 Landsdowne Road
\nCroydon
\nGreater London
\nCR9 2ER<\/p>\n
\n37 Wimpole Street, London.
\nW1M 8DQ<\/p>\n